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Additional Charges
Waiting Time for Private Services:
Wait time for the first 30 minutes after scheduled
departure time is complimentary for private/on
demand services only. Each 30 minutes thereafter
is charged at a rate of $50.00 incrementally for
vehicles up to 14 passengers and an hourly charter
rate for all other vehicles. It is your
responsibility to inform your driver if you are
delayed. They will do our best to re-accommodate you
but cannot guarantee availability. If they do not
have contact with you within the first 30 minutes
after scheduled pick up you will be considered a “no
show” and no refunds will be granted.
Extra Stops:
transfers are from point to point, one pick up and
one drop off only.
Additional stops for pick up/drop off, coffee
breaks, or city viewing are considered extra stops
and charged above the regular fare.
Pick up/ Drop off extra stop is $ 25, Coffee
Break up to 30 minutes $ 30, Lunch break $ 50 up to
one hour. Additional time will be charged $1 per
minute.
Meet & Greet Services
Service is available upon request exclusively and it
is charged per hour additionally to the regular
fare. Rate per hour is $ 50 for one greeter up to 14
passengers. Minimun one hour required. Please notify
in advance if you wish to make arrangements for Meet
& Greet, as well as special requirement as language
preference or larger groups.
Late
Services (overnight)
Private services scheduled to pick up between 10:00
pm and 05:00 am will be added an extra 10% overnight
fee above the regular fare.
Phone
Reservations and Live Support Reservations
Since trips information and answers to most common
questions could be found in this website, we
strongly encourage booking online directly.
Customers willing to book services with the
assistance of an agent over the phone or live
support will be charged an additional $ 5 per
passenger.
Payments taken by an agent will have an additional
charge for “priority processing”. This fee will be
automatically added to your card and it will be
equal to $ 5 plus 5 % of the total on private
services.
We are not to be held responsible for
inaccurate information provided to us.
If you do not wish to pay this fee please ask our
representative to invoice you, so you can make the
payment online directly.
REFUNDS
AND CANCELLATION POLICY
All sales are final.
No refunds.
REQUESTS FOR
CANCELLATION OR REFUNDS
All sales are final and we do not
issue refunds for unused tickets.
If you wish to
CANCEL your reservation you may be eligible for
credit for future travel. If you want to do so, you
must notify us in writing 48 hours prior your
originally scheduled departure. Please direct your
request to
credits@tforlando.com
. We will reply with your credit code valid for six
months.
SERVICE
RE-SCHEDULE
For shared scheduled services,
reschedule
is only allowed with fee of $10 price per ticket
will be charged for itinerary changes after booking
is placed, provided that the booking rules were
followed.
Changes must be requested more than 48 hours
from originally scheduled departure time and by
email
exclusively or via “CONTACT
US” form online. Please include your
confirmation number and pre pay fees accordingly to
the number of tickets using the PAY NOW button.
Passengers booking services for travel within
48 hours cannot make changes, NO EXCEPTIONS.
Under no
circumstances we will accept re schedules requests
over the phone. Requests must be directed to
customerservice@tforlando.com
LUGAGGE
POLICY
Passengers booking shared
scheduled shuttles are allowed to carry their
luggage with the following restrictions:
Vans: 2 suitcase
+ 1 carry on per person
Buses: 2 suitcases + 2 carry
on per person
Extra luggage is $10 per suitcase. It is your
responsibility to notify in advance, if your baggage
is over the allowance so we can adjust vehicle
capacity and make charges accordingly. If your
luggage does not fit in the vehicle and you decide
not to take the shuttle, it will be considered as “no-show’
and no refunds or credits will be given.
It is your responsibility to notify the
company the number of bags you’re carrying with you.
Parties booking 10
passengers or fewer who need to accommodate more
than 2 suitcases per person, should consider
requesting a luggage trailer.
Car Seats
Are only available as courtesy to our
customers. They're only available on "first come
first served" basis.
If you request a car seat and is available, you
will be responsible for make necessary adjustments
and attaching to the seat.
Due to shceduling procedures and effectiveness
of service, driver may not be able to provide car
seat. We apologize in advance if this happens.
However we do not offer refunds or compensations for
car seats unavailability.
You're more than welcome to bring your own car
seat. When booking round trip, we will be able to
store if for you at no additional charge.
Pets on board
Your pet is allowed on board of
your shuttle when booking a private service
exclusively. There will be an additional $25 fee for
desinfection of the vehicle.
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