We are pleased to offer private shuttles for groups.  By Private, we mean that no one outside your group will be allowed on board, except for the driver. 

Private Shuttles are full door to door and you set your own schedule. Private shuttles are fully customized to suit your needs. Please click here for FREQUENTLY ASKED QUESTIONS regarding PRIVATE SHUTTLES.

Book your tickets in advance! Fares increase as closer to departure and as seats are sold. To obtain the best possible fare, you will want to book as far in advance as possible. We accept reservations up to one year in advance. Please be advised that most of our shuttles are completely sold out on Fridays, Saturdays and Sundays. If you plan on traveling during the weekend, we suggest booking more than 2 days in advance. 

Communication Is Key! If you provide us with a telephone number from outside the USA, we are unable to call you, therefore you will need to call us. As a reminder, all travel using our DOOR PICK UP service requires you to be confirmed the day before your trip between 7 pm and 9 pm if traveling in the morning, and 3 hours prior when traveling afternoon.   For your convenience your confirmation of service has the phone number where you can reach your driver directly. Additionaly you can always contact us by dialing 1 877 246 4786 option 4.

Delays Happen! We believe in unconcealed truth and the fact of the matter is, we have absolutely no control over delays. Our trip operators and drivers never intend to be late for a pick up. However, when delays happen, they affect everyone. It is always our intent to have an on-time departure, but if your trip is delayed, please know that we are doing everything we can to look for alternative routes to get our shuttles back on track. Just like with the airlines, there are no refunds or compensation for delayed departures and arrivals.

PRIVATE SHUTTLES FREQUENTLY ASKED QUESTIONS:

1.      How do I find my driver at the airport?

2.      Will the driver wait with a sign with my name on it?

3.      How do I find my driver at the cruise port?

4.      Do I need to call if I’ve already pre-booked?

5.      How do I plan my pick up time based on my flight’s departure information?

6.      What time should I request to be picked up if I’m coming out of a cruise?

7.      Do you track flights?

8.      Do I need to let you know if my flight is early or late?

9.      If I miss my flight or connecting flight, how should I proceed?

10.  Is it necessary to call 24 hrs in advance to confirm my return trip?

11.  How about if I don’t have a US cell phone?

12.  How much luggage can I have in the vehicle?

13.  Do you provide car seats?

14.  I already booked an airport transfer. Can I add other rides from my hotel?

15.  Do I need to tip the driver?

16.  What is the difference between a flat rate fee offer by Florida Bus Reservations and a regular taxi?

17.  How much do you charge for waiting time?

18.  Are there any surcharges or taxes added to your rates?

19.  What about if I need to make an extra stop?

20.  What if I need to make multiple trips?

21.  What if I need a vehicle for several hours or day trip?

22.  Do I need to make a reservation?

23.  How far in advance should I book my reservation?

24.  Do I need a credit card to make my online reservation?

25.  Do I need to have a PayPal account to pay for my ticket?

26.  What if I need to cancel my reservation?

27.  What do I do if miss the shuttle?

28.  What if I need to change my travel plans?

29.  What is the refund policy?

30.  Questions not listed.

1.                  How do I find my driver at the airport?

Upon your arrival, just follow the directions to baggage claim. Driver will meet with you outside of your arrival airline by the curbside. We strongly recommend calling your driver as soon as you land. Due to security regulations vehicles are not permitted to stand by and drivers wait at the Cell Lot area.

2.                  Will the driver wait with a sign with my name on it?

No. In order to keep our fares low, we do not offer meet & greet services. If your party requires “Meet & Greet” services, please contact us for pricing and detailed information.

3.                  How do I find my driver at the cruise port?

Cruise port passengers need to call their driver and go to the Pre-Arranged Transportation area.

4.                  Do I need to call if I’ve already pre-booked?

It’s important to communicate with your driver in case times needs to be adjusted and for meeting arrangements.

5.                  How do I plan my pick up time based on my flight’s departure information?

Florida Bus Reservations suggests:

International Flights: 3 ½ hours prior your flight departure.

Domestic Flights: 2 ½ hours prior your flight departure.

However, you should follow your airline carrier’s recommendation on how long in advance you are required to be at the airport. If you decide to make changes to reservations, please contact us in advance online, by email or via live support.

6.                  What time should I request to be picked up if I’m coming out of a cruise?

Disembarkation process takes two hours approximately. We suggest booking your pick up at least two hours after scheduled dock in time. Please bear in mind travel time to your next destination and airlines requirements for check in.  Booking your shuttle too late after disembarkation will not benefit your group since most seaports do not have waiting facilities.

7.                  Do you track flights?

Yes, Florida Bus Reservations and trip operators are able to check flight status to dispatch our drivers on time. However if your flight has been re-scheduled or you’ve been re-routed by your airline you must call and let us know new trip details.

8.                  Do I need to let you know if my flight is early or late?

If there has not been any changes in your travel plans and flight departs on time you do not need to let us know.  However if there is any kind of delay or you depart earlier than expected it is convenient for you to let our Dispatcher know.   We check flight status, but we cannot be held responsible for tracking software or devices. If there are any changes to be made after you already confirmed with our driver please call us as soon as possible.

9.                  If I miss my flight or connecting flight, how should I proceed?

Please call your Dispatch to update your arrival information. We will do our best to adjust time accordingly.

10.              Is it necessary to call 24 hrs in advance to confirm my return trip?

Yes. We need to know if there have been any changes to adjust times accordingly. If there are any changes to be made after you already confirmed with our driver please call us as soon as possible.

11.              How about if I don’t have a US cell phone?

Our toll free number is available for you to call from any pay phone in the U.S.  Please call 1 877 246 4786 and we will transfer you with your driver or trip operator.

12.              How much luggage can I have in the vehicle?

Luggage allowance for private shuttles is two suitcases up to 70 pounds plus two carry on

13.              Do you provide car seats?

We do provide car seats as courtesy to our customers; however they’re available upon request only on first come first served basis. We are not able to guarantee availability of car seats. If a car seat is available please note that you are responsible for the fitting of the seat and of your child. You’re welcome to bring your car seat with you if you prefer.

14.              I already booked an airport transfer. Can I add other rides from my hotel?

Yes. You can add any services with us, hotels, conventions, theme parks, airports, cruise terminals and private residences. We also provide events transportation, shopping trips, night out, etc. Call us or email us for more information.

15.              Do I need to tip the driver?

All invoices include a service charge of 15% driver's gratuity fee. For exceptional service, the customer is free to add an extra tip.

16.              What is the difference between a flat rate fee offer by Florida Bus Reservations and a regular taxi?

A regular taxi’s rate is measured by mileage and it is subjected to traffic conditions. Florida Bus Reservations’ flat rate fee remains the same low rate regardless of how long you stayed in traffic before reaching your destination.

17.              How much do you charge for waiting time?

Waiting time is charged depending on the vehicle size.  Hourly rate per vehicle is as follows: up to 5 passengers $30; up to 10 passengers $45; up to 14 passengers $ 60.

18.              Are there any surcharges or taxes added to your rates?

Our prices include all taxes, cost of tolls, and parking fees, including theme park vehicle entrance fee and seaport/airport fees. Our rates are all inclusive, unless otherwise posted.

19.              What about if I need to make an extra stop?

Extra stops for pick up / drop off are charged depending on the travel distance from point to point.

Stops such as lunch break or site viewing are charged hourly depending on the vehicle size: up to 5 passengers $30; up to 10 passengers $45; up to 14 passengers $ 60. Hourly rates.

20.              What if I need to make multiple trips?

Florida Bus Reservations caters to all your transportation needs. Please contact us if you would like a customized service or discounted group and corporate rates.

21.              What if I need a vehicle for several hours or day trip?

We offer charter fully customized to suit your needs. Please contact us for more information.

22.              Do I need to make a reservation?

Yes. All our services require and advance and pre-paid reservation. We do not send vehicles out with pre-payment of fares.

23.              How far in advance should I book my reservation?

It is highly recommended that you book for private transfers at least a week in advance. Fares and availability are not secured without a pre-paid reservation.

24.              Do I need a credit card to make my online reservation?

Since it is a prepaid service you will need to make your payment on-line or over the phone using a debit or credit card.  Online we gladly accept Visa, MasterCard, Discover, and American Express.  Phone bookings do NOT take American Express.  Phone bookings are subject to an additional fee.

We also take PayPal payments.

Cashier’s checks, money orders, wire transfers are only accepted for reservations placed with more than 6 weeks’ notice from travel date.

Cash is not accepted under any circumstances for security reasons. 

25.              Do I need to have a PayPal account to pay for my ticket?

No.  You don’t need a PayPal account to pay for your ticket. You can pay as a guest.  Click here if you need further instructions.

26.              What if I need to cancel my reservation?

If you need to cancel your reservation and you’re more than 48 hours to your originally scheduled departure time, you may be eligible for credit for future travel. Cancellation of service with credit requests must be made by email exclusively or by the “Contact Us” page.

27.              What do I do if miss the shuttle?

Private shuttle passengers will need to notify our Dispatch if they would be delayed more than 15 minutes. Call your Dispatcher or your driver if you will be delayed more than 15 minutes of your requested pick up time. We have always the possibility of adjusting your pick up time if you let us know you’re being delayed. 

International passengers, who are subject to Customs and / or Homeland Security check up, will need to schedule their pick up accordingly allowing enough time for this process.

If you miss your scheduled shuttle, you are considered a “No-Show”. You will not be eligible for a refund. Your ticket will be invalid to use for future trips.

Passengers who decide to take an alternative transportation will be considered a “No-Show” and not eligible for refunds. 

If your first portion of your trip is missed, the remaining services are automatically cancelled with no credits or refunds, just as an airline ticket.

28.              What if I need to change my travel plans?

Service re-schedule should be notified with more than 48 hours from the originally departure time and must be made by the “Contact Us” page or by email exclusively. Service re-schedules will not be allowed over the phone and are subject to an administrative fee.

29.              What is the refund policy?

Your ticket is 100% Non-Refundable and Non-Transferrable.  Tickets purchased within 48 hours of travel are Non-Changeable.

Once you purchase a ticket, is Non-Refundable. If you miss your scheduled shuttle for any reason, your ticket becomes invalid and no refund will be issued under any circumstances. Unused tickets will not be honored for another date, trip or time and will not result in a refund or a credit towards future travel. Passengers are considered a “No-Show” unless they are on their originally arranged shuttle. Passengers that are “No-Show” will not receive a refund under any circumstances.

30.              Questions not listed.

Please click here to contact us by email, live support or call 1 877 246 4786.