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The bus was late. Am I entitled to a refund?
No. Merimont TF acts as a booking agent , Whilst Merimont TF
makes every effort to ensure trip operators provide on-time
service, they do not guarantee departure and arrival
times, which may be affected by any number of factors including
weather, traffic, or mechanical problems. Merimont TF is not
liable for any inconvenience or expense caused as a result of
such a delay.
The bus was late and I missed a connection on another bus
line. Am I entitled to a refund of the other ticket?
No. Merimont TF acts as a booking agent and is not liable for the expense of connecting
bus service missed as a result of a delay. However, you may wish
to contact the connecting bus line for their specific refund
procedures.
The bus was late and I missed a connecting flight. Am I
entitled to a refund of the cost of my plane ticket? No. Merimont TF or the operators are not liable for any other travel
expense caused as a result of a delay. Please ensure you allow
plenty of time for connecting flights.
I just learned of a lower fare available, but I already
bought the ticket at a higher price. How do I receive a refund? Fares are subject to change at any time without
notification. Once you are ticketed, you cannot "downgrade" to a
lower fare. If you paid a lower fare and the rate was increased, you would not be asked to pay the
difference.
I may qualify for Promotion Code discount, but I already
bought the ticket at a higher price. How do I receive a refund? Once you receive a confirmation, Merimont TF is not able
to change your fare or add promotion codes. Please be sure to
enter the promotion code at the time of booking.
I haven't used my ticket. Can I get a refund? All travel booked with Merimont TF is non-refundable. If you
cancel with our dispatch department at least 24 hours before your travel is meant
to take place we will issue a credit for future travel. If a credit
is issued
to you, this will be valid for 6 months from the first date of
travel as listed on your confirmation. You will be issued a
credit reference which must be provided by you at the time of
rebooking.
Why does
Merimont TF have a No Refund Policy?
We book trips with our
operators in good faith and they plan schedules accordingly,
additionally the Credit Card
Companies charge a very large fee for processing refunds. In
order for us to keep our fares low, it is necessary for us to
have a No Refund Policy. If you find it necessary to cancel all
or a portion of your trip, you will be credited for that amount
towards future travel providing the terms above are met. If this is agreed by Merimont TF, you
will be issued with a credit note which is valid for 6 months
from the original date of travel. Cancellations MUST be made at
least 24 hours in advance of your travel by calling our dispatch
department.
Travel Policies
Baggage Policy Passengers
booking with Merimont TF
LLC will be allowed two pieces of luggage free of
charge. In addition, you are permitted two carry-on items
that must be able to fit in the overhead compartment or
under the seat in front of you. For your safety, our
operators do not permit carry-on bags to be in the aisle way at
anytime. Laptop computers may be brought aboard as one of
two allowed carry-on items. The trip
operator reserves the right to refuse any carry-on or item of
luggage for security purposes.
The maximum allowable weight for baggage is 50 lbs. per
individual piece. For excess, oversize or overweight items
there will be an additional charge of $25 per piece on
mainline services and $15 per piece for on demand services.
You must be able to carry your own luggage.
Merimont TF, LLC or the trip operator is not responsible for luggage that is left
behind.
Bicycles are not accepted on any routes unless by prior
agreement with the company
Prohibited Items
Prohibited items include acids, ammunition, animals,
combustible liquids, compressed gases, corpses, cremated
remains, explosives, firearms of all types, fireworks,
flammable liquids, furniture, hazardous materials (poisons,
radioactive materials, etc.), materials with a disagreeable
odor, matches, merchandise for resale, protruding articles,
or any unsecured articles including those in plastic or
paper bags. Electronic equipment (television, stereos,
etc.), film (flammable), and perishable items (food). Oxygen
Tanks are strictly prohibited to be checked in or brought
on-board.
Return To
TopCheck-in Procedures
Passenger check-in is available on-board 5 minutes prior to
scheduled departure. Passengers
should arrive at the departure station location at least 15 minutes
prior to their scheduled departure. Passengers presenting
themselves on-board without a reservation will not be
permitted to travel. Advance
Reservations are required!
Passengers not at the designated collection point at the
agreed time and who have not contacted us will be considered
a no show. No refunds will be given.
1. Valid
Government Issued Identification is required to board all
shuttles booked by Merimont TF and must be shown if requested
2. Schedules and Fares are subject to change without prior
notice.
3. Departure date and time may be changed once with no
penalty by prior arrangement with Merimont TF and is subject
to availability of trip operator. 4. Service reschedules are only allowed if requested at least 2
hours prior to traveling for our Mainline service within
normal office hours 9am to 6pm and will be at availability
of trip operator. Issued Credits are to be
used within 6 months of the reservation date and for an
equal or lesser value trip. No multiple booking will be
considered.5. On any private/on
demand service or portion of transfer additional stops or
changes to the destination should be made through our
Dispatch Center by calling 1877 246 4786 option 4.
Dispatcher on duty will check availability and if any price
difference is due will notify you and request payment.
Assigned drivers are not authorized to do so until Merimont
TF has contacted trip operator. 6. Merimont TF
LLC or trip operators will not be responsible for delays caused by breakdowns,
road conditions, weather, or other conditions beyond our
control
7. Merimont TF LLC or trip operators will not be responsible for lost or
stolen tickets.
8. Merimont TF LLC and trip operator reserves the right to refuse passage to
any passenger9.Car seats
are only provided free of charge as a courtesy to
passengers on first come first served basis and we are not
able to guarantee their availability. No refunds will be
provided either partial or total for car seat unavailability
.To assure a
car seat for your trip, please bring your own. We will
gladly store it for you if you have booked a round trip with
us. 9b- Car seat
Policy : MERIMONT TF, LLC or trip operators are not to be held liable for car
seat use. Driver will provide the car seat to the passenger.
Driver will not attach car seat to vehicle or hold children
while parents attach car seat to the vehicle. Use of car
seat is at passengers discretion only, therefore passenger
assumes all responsibilities and is liable for this.
10. Trip operators do not allow passengers to consume
alcoholic beverages while on-board.
11. Customers are responsible for any damage that occurs on
vehicles as a result of negligence.
12. Trip operator reserves the right to substitute
equipment based on operational needs.
13. A No Show will be considered for Mainline Scheduled
Services if trip operator does not have contact with you within 10
minutes of your scheduled pick up time, please ensure the
cell no given at the time of booking is accurate and that it
is switched on during the day of travel. Passenger check-in
is available on-board 5 minutes prior to scheduled
departure. Passengers should arrive at
the departure station location at least 15 minutes prior to
their scheduled departure. No refunds will be given and no
credits will be issued for No Show. If you have booked a
roundtrip the return will automatically be cancelled.
14. Merimont TF LLC or our trip operators are
not responsible for late arriving flights or disembarkation
from ships. Wait time for the first 30 minutes after scheduled
departure time is complimentary for private/on demand services
only. Each 30 minutes thereafter is charged at a rate of $50.00
incrementally for vehicles up to 14 passengers and an hourly
charter rate for all other vehicles. It is your responsibility
to advise your driver if you are delayed. They will do our best to
re-accommodate you but cannot guarantee availability. If they do
not have contact with you within the first 30 minutes after
scheduled pick up you will be considered a no show.
15. Merimont TF LLC is not responsible for inaccurate
information provided by customers
16. Charges are
based on number of passengers regardless of age. Return To
Top
Customer Service
The Customer Service Department handles refund requests,
commissions request, complaints or other issues.
Use the
Contact Us
Form. Vehicles
Merimont
TF acts as a booking agent for contracted services.
For vehicles available from trip
operators please see our fleet page.
Driver Gratuity
All trips booked with Merimont TF have Driver Gratuity built in to
the fare. If you find your driver extraordinary, you are
welcome to give the driver an additional tip.
Fares shown on this web site include a 7.5%
Facility Fee, and 20% Driver Gratuity unless otherwise noted.
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Privacy Policy
At Merimont TF, we are concerned about your privacy, and take
steps to safeguard the information you submit to us, whether
over the Internet, by telephone, or by other means. We will only
provide details to the trip operator required to perform the
service. If you have further questions concerning the
policy or the safety of your personal information,
please
contact us.
All travel booked with Merimont TF is non-refundable.
If you miss your scheduled trip
departure time, Merimont TF assumes no liability and a refund
will not be issued. However, we will make every attempt to
contact you at the telephone number you provided during the
reservation process to ensure that you are given every
opportunity to reschedule if necessary. Rescheduled Tickets are valid for
6 months from date of issue.
If you have any questions, please contact your Reservations
Sales Agent or Travel Agent.
Merimont
TF does not issue paper tickets. Reservations will be
confirmed by email with your payment reference and travel
confirmation number. If you do not receive this email
Booking Confirmation email please contact us as your travel
may not have been reserved.
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Trip Cancellations
If any one scheduled trip has less than 4 Passengers
Reserved, it is possible that trip operators may find it
necessary to combine two trips into one making it more
feasible to operate the trip. We apologize in advance if
this happens to your trip. Merimont TF LLC shall notify you
at least 12 hours prior to a trip cancellation if it is for
the purpose of combining of trips.We will
attempt to contact you at the telephone number or email
address provided to offer alternative travel but cannot be
held responsible for if you do not reply and the trip is
cancelled..
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Trip Delays
Merimont TF acts as a booking agent , trip operators
make every effort to provide on-time
service, they do not guarantee departure and arrival times,
which may be affected by any number of factors including
weather, traffic, or mechanical problems. Merimont TF is not
liable for any inconvenience or expense caused as a result of
such a delay, however,
traffic conditions and weather may alter the departure and
arrival times. When this happens, trip operators make every attempt to
communicate with passengers to keep them informed as to
the cause of the delay and the estimated time of departure /
arrival. We thank you in advance for your patience and
understanding that unavoidable delays are beyond our control.
Return To TopLimitation of Liability
Neither The Company, nor the Trip Operator, shall be liable
in any event or for any reason, including breach of this
agreement, either directly or indirectly, to the other party
or any third party for any special, indirect, incidental,
punitive, exemplary or consequential damages or loss of
profits arising out of this contract, even if such damages
were foreseeable or The Company or Trip Operator has been
advised of possibility of such damages. It is expressly
agreed that neither The Company nor Trip Operator shall,
under any circumstances, be liable to any party for an
amount greater than the amount paid for the trip in
question.The
trip operators providing transportation are independent
contractors and not agents or employees of the company (Merimont
TF LLC), its subsidiaries, affiliates, officers, directors
successors or agents. The company and it's employees,
officers subsidiaries, affiliates or agents do not own
or operate any equipment of the trip operators which provide
or are to provide transportation services for your trip.The
booking party for themselves and on behalf of the
passengers, hereby expressly agrees that The Company shall
not be responsible or liable in any manner for the acts,
errors, omissions, warranties, breaches or negligence of any
such contractor or for personal injuries, death, property
damage, or other damages or expenses resulting from
transportation services provided under the booking contract.To
the fullest extent permitted by law, and not withstanding
any other provisions of his agreement, the booking party and
their passengers agree, in consideration for the services
provided by The Company, to indemnify and hold The
Company harmless from any and all damages, injuries, claims
and causes of action, any type or kind, whether or not
caused in whole or in part by the negligence of The
Company, it's employees, agents or representatives or The
Trip Operator or it's employees, agents or representatives.Force MajeureThe
Company and The Trip Operator shall have no liability for
any failure or delay in performing their obligations under
the Booking Contract, and neither party shall be deemed in
breach of its obligations thereunder, if such failure or
delay is due to Acts of God, natural disasters, strike,
national, state or local states of emergency, acts of war or
terrorism or other causes beyond the direct control of The
Company or Trip Operator.Unaccompanied Minors
Carriage at the discretion of Merimont TF and trip operators.
...THE
Shuttle People
