The bus was late. Am I entitled to a refund?
No. TF Orlando acts as a booking agent. While TF Orlando
makes every effort to ensure trip operators provide on-time
service, they do not guarantee departure and arrival
times, which may be affected by any number of factors including
weather, traffic, or mechanical problems. TF Orlando is not
liable for any inconvenience or expense caused as a result of
such a delay.
The bus was late and I missed a connection on another bus
line. Am I entitled to a refund of the other ticket?
No. TF Orlando acts as a booking agent and is not liable for
the expense of connecting bus service missed as a result of a
delay. However, you may wish to contact the connecting bus line
for their specific refund procedures.
The bus was late and I missed a connecting flight. Am I
entitled to a refund of the cost of my plane ticket?
No. TF Orlando or the operators are not liable for
any other travel expense caused as a result of a delay. Please
ensure you allow plenty of time for connecting flights.
I just learned of a lower fare available, but I already
bought the ticket at a higher price. How do I receive a refund?
Fares are subject to change at any time without
notification. Once you are ticketed, you cannot "downgrade" to a
lower fare. If you paid a lower fare and the rate was increased,
you would not be asked to pay the difference.
I may qualify for Promotion Code discount, but I already
bought the ticket at a higher price. How do I receive a refund?
Once you receive a confirmation, TF Orlando is not able to
change your fare or add promotion codes. Please be sure to enter
the promotion code at the time of booking.
I haven't used my ticket. Can I get a refund?
All travel booked with TF Orlando is non-refundable. If you
cancel with our dispatch department at least 24 hours before
your travel is meant to take place we will issue a credit for
future travel. If a credit is issued to you, this will be valid
for 3 months from the first date of travel as listed on your
confirmation. You will be issued a credit reference which must
be provided by you at the time of rebooking.
Why does TF Orlando
have a No Refund Policy?
We book trips with our
operators in good faith and they plan schedules accordingly,
additionally the Credit Card Companies charge a very large fee
for processing refunds. In order for us to keep our fares low,
it is necessary for us to have a No Refund Policy. If you find
it necessary to cancel all or a portion of your trip, you will
be credited for that amount towards future travel providing the
terms above are met. If this is agreed by TF Orlando, you will
be issued with a credit note which is valid for 3 months from
the original date of travel. Cancellations MUST be made at least
24 hours in advance of your travel by calling our dispatch
department.
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